Refund Policy

1. Overview

At Lumiq AI Grid, we stand behind the quality of our software. We offer a straightforward refund policy to ensure customer satisfaction. This policy outlines the conditions under which refunds are available.

2. Eligibility for Refunds

You are eligible for a refund if:

• Your refund request is made within 14 days of the original purchase date
• You have not violated our Terms of Service
• The refund request is for a legitimate reason (e.g., service not as described, technical issues)

3. Non-Refundable Items

The following are NOT eligible for refunds:

• Requests made more than 14 days after purchase
• Refunds for users who have violated our Terms of Service or engaged in fraudulent activity
• Duplicate purchases (we will process a refund for the duplicate, not both)
• Refunds for subscriptions that have been used extensively beyond the trial period

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on Lumiq AI Grid
2. Navigate to your subscription or order history
3. Select the subscription or purchase you wish to refund
4. Click on 'Request Refund' and provide a reason for your request
5. Submit your refund request

Alternatively, you can contact our support team at support@lumiq.top with your order number and reason for the refund request.

5. Refund Processing Time

Once your refund request is approved, we will process the refund to your original payment method. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

6. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund, you can do so at any time from your account settings. Your subscription will remain active until the end of your current billing period, after which it will not be renewed.

7. Trial Period

We offer a free trial period for new users. If you are not satisfied during the trial period, you will not be charged. If you continue using the Service after the trial period ends, your subscription will automatically begin and you will be charged according to your selected plan.

8. Special Circumstances

In cases where technical issues prevent you from using our Service, we may offer a refund or credit even if the 30-day window has passed. Please contact our support team to discuss your specific situation.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after any such modifications constitutes your acceptance of the updated Refund Policy.

10. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us at:

• Email: support@lumiq.top
• Website: www.lumiq.top